SafeAre people protected from abuse and avoidable harm?50%Requires improvement
See the breakdownHide the breakdown7 of 8 below good
Involving people to manage risksSignificant shortfalls
Infection prevention and controlSome shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
Safe and effective staffingGood
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Delivering evidence-based care and treatmentGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?55%Requires improvement
See the breakdownHide the breakdown4 of 5 below good
Independence, choice and controlSome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
Kindness, compassion and dignityGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?54%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Capable, compassionate and inclusive leadersGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 13 good, 20 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
694 Pinner Road is one of 50 care homes in Harrow: a 8-bed residential care home in Pinner, run by Voyage 1 Limited. It is registered to care for older people, younger adults and people with a learning disability or autism. It is a small home for Harrow, where the median is 14 beds.
CQC's latest rating, from August 2025, is Requires improvement overall. It was Requires improvement for safe, effective, caring and well-led as well. For responsive, the rating was Good. Before that, in May 2022, it was rated Good. Ratings in Harrow are typically about 4 years old, which makes this one newer than most. 20 of its 33 scored standards were below good, including “involving people to manage risks”.
Voyage 1 Limited runs 241 care homes, and 217 of the 238 rated are Good or Outstanding. CQC's register shows no registered manager at the moment. The nearest home with a higher rating is Real Life Options - 90 Capel Gardens (Good), 0.2 km away. The kitchen has a food hygiene rating of 5 (very good), from March 2026. That is true of 90% of homes in Harrow. Across Harrow, 94% of rated homes are Good or Outstanding, against 82% for England.
