SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Learning cultureSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?63%Good
See the breakdownHide the breakdown3 of 6 below good
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
How staff, teams and services work togetherGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Planning for the futureSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?68%Good
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 25 good, 8 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
National Neurological Services Ltd runs Albert Road, a residential care home in Manchester with room for 7 residents. CQC registers it to look after older people, younger adults, people with a physical disability and people with mental health needs. It is a small home for Manchester, where the median is 21 beds.
The kitchen has a food hygiene rating of 5 (very good), from February 2025. 87% of homes in Manchester also score 5. Across Manchester, 82% of rated homes are Good or Outstanding, against 82% for England. There is no registered manager on CQC's register right now. Of the 5 closest rated homes, none is rated above it. National Neurological Services Ltd runs 6 care homes, and all 6 rated are Good or Outstanding.
In September 2026, CQC gave it Good overall, and Good for each of the five key questions too. Its rating before that, in December 2022, was the same. Ratings in Manchester are typically about 4 years old, which makes this one newer than most. CQC found some shortfalls in “delivering evidence-based care and treatment”, one of 8 standards out of 33 scored below good.
