Cliff View Gardens, Warden Bay, Sheerness, ME12 4NH
Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 4 months ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?56%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Involving people to manage risksSignificant shortfalls
Safe and effective staffingSignificant shortfalls
Medicines optimisationSome shortfalls
Safe environmentsSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Supporting people to live healthier livesSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 23 good, 10 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Averley Home is one of 485 care homes in Kent: a 5-bed residential care home in Sheerness, run by Averley Qwara Healthcare Ltd. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with a sensory impairment and people with an eating disorder. The typical home in Kent has 24 beds, so this one is on the small side.
CQC last rated the home in June 2026, giving it Requires improvement overall. It was Requires improvement for safe and well-led as well. For effective, caring and responsive, the rating was Good. Before that, in October 2022, it was rated Good. That is more recent than most ratings in Kent, where the typical rating is about 4 years old. Of the 33 standards CQC scored, 10 fell below good. The lowest was “involving people to manage risks” (significant shortfalls).
About 1.1 km away, The Island Residential Home is rated Good. The kitchen has a food hygiene rating of 5 (very good), from June 2026. That is true of 90% of homes in Kent. Across Kent, 79% of rated homes are Good or Outstanding, against 82% for England.
