Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvementRated 2 months ago↓ Down from GoodNew owner since April 2025
SafeAre people protected from abuse and avoidable harm?50%Requires improvement
See the breakdownHide the breakdown6 of 8 below good
Medicines optimisationSignificant shortfalls
Safe environmentsSignificant shortfalls
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Consent to care and treatmentSignificant shortfalls
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 20 good, 13 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Briar House is a 62-bed residential care home in King'S Lynn, Norfolk, run by Shant Ltd. Its CQC registration covers older people and people with dementia. The typical home in Norfolk has 29 beds, so this one is bigger than average.
CQC's latest rating, from August 2026, is Requires improvement overall. Safe, effective and well-led were also Requires improvement. For caring and responsive, the rating was Good. That is down from Good in July 2018. That is more recent than most ratings in Norfolk, where the typical rating is about 5 years old. Of the 33 standards CQC scored, 13 fell below good. The lowest was “consent to care and treatment” (significant shortfalls).
About 0.6 km away, Kings Lynn Residential Home is rated Good. Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from July 2026. That is true of 89% of homes in Norfolk. The home changed owner in April 2025.
