SafeAre people protected from abuse and avoidable harm?53%Requires improvement
See the breakdownHide the breakdown6 of 8 below good
Involving people to manage risksSignificant shortfalls
Infection prevention and controlSome shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?67%Good
See the breakdownHide the breakdown2 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?65%Good
See the breakdownHide the breakdown2 of 5 below good
Kindness, compassion and dignitySome shortfalls
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?57%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 20 good, 13 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Milton Lodge Limited runs Brook House, a residential care home in Colchester, Essex with room for 36 residents. It is registered to care for older people, people with dementia and younger adults. The typical home in Essex has 22 beds, so this one is bigger than average.
Milton Lodge Limited runs 2 care homes, and 1 of the 2 rated are Good or Outstanding. There is no registered manager on CQC's register right now. Grammar School House, 1.3 km away, is the closest home rated Good. The kitchen has a food hygiene rating of 5 (very good), from July 2026. 89% of homes in Essex also score 5. 56 other homes in Essex share its tier, “Requires improvement”.
CQC last rated the home in November 2024, giving it Requires improvement overall. Safe and well-led were also Requires improvement. For effective, caring and responsive, the rating was Good. Its rating before that, in July 2023, was the same. That is more recent than most ratings in Essex, where the typical rating is about 5 years old. 13 of its 33 scored standards were below good, including “involving people to manage risks”.
