Requires improvementSafe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: GoodRated 2 years ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?53%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Involving people to manage risksSignificant shortfalls
Safe and effective staffingSignificant shortfalls
Infection prevention and controlSome shortfalls
Medicines optimisationSome shortfalls
SafeguardingSome shortfalls
Learning cultureGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?60%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 24 good, 9 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Bryn Haven is a 42-bed residential care home in Stockport, run by Borough Care Ltd. It is registered to care for older people and people with dementia.
CQC's latest rating, from July 2024, is Requires improvement overall. Safe and caring were also Requires improvement. For effective, responsive and well-led, the rating was Good. Its previous rating, in June 2018, was Good, so the home has slipped. CQC found significant shortfalls in “involving people to manage risks”, one of 9 standards out of 33 scored below good.
Its kitchen was rated 5 for food hygiene in August 2025. That is true of 96% of homes in Stockport. 16 other homes in Stockport share its tier, “Requires improvement”. Brinnington Hall, 0.3 km away, is the closest home rated Good. Borough Care Ltd runs 10 care homes, and 7 of the 10 rated are Good or Outstanding.
