Residential care home · Plymouth

Caraston Hall

82 Milehouse Road, Plymouth, PL3 4DA

Good Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good Rated 7 months ago

CQC rating

Good
Published 25 March 2026 Rated 7 months ago ?
  • SafeAre people protected from abuse and avoidable harm?69%Good
    See the breakdownHide the breakdown2 of 8 below good
    • Safe and effective staffingSome shortfalls
    • Safe environmentsSome shortfalls
    • Infection prevention and controlGood
    • Involving people to manage risksGood
    • Learning cultureGood
    • Medicines optimisationGood
    • Safe systems, pathways and transitionsGood
    • SafeguardingGood
  • EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
    See the breakdownHide the breakdown1 of 6 below good
    • Consent to care and treatmentSome shortfalls
    • Assessing needsGood
    • Delivering evidence-based care and treatmentGood
    • How staff, teams and services work togetherGood
    • Monitoring and improving outcomesGood
    • Supporting people to live healthier livesGood
  • CaringAre staff kind, compassionate and respectful?75%Good
    See the breakdownHide the breakdownAll 5 good
    • Independence, choice and controlGood
    • Kindness, compassion and dignityGood
    • Responding to people's immediate needsGood
    • Treating people as individualsGood
    • Workforce wellbeing and enablementGood
  • ResponsiveAre services organised to meet people's needs?75%Good
    See the breakdownHide the breakdownAll 7 good
    • Care provision, integration and continuityGood
    • Equity in accessGood
    • Equity in experiences and outcomesGood
    • Listening to and involving peopleGood
    • Person-centred careGood
    • Planning for the futureGood
    • Providing InformationGood
  • Well-ledIs the home well managed, with a culture of high-quality care?75%Good
    See the breakdownHide the breakdownAll 7 good
    • Capable, compassionate and inclusive leadersGood
    • Freedom to speak upGood
    • Governance, management and sustainabilityGood
    • Learning, improvement and innovationGood
    • Partnerships and communitiesGood
    • Shared direction and cultureGood
    • Workforce equality, diversity and inclusionGood

Percentages are CQC scores from its newer way of assessing homes. ?

CQC scored 33 standards: 30 good, 3 below good. Use “See the breakdown” on each key question for its standards. ?

Earlier ratings ?

  • October 2018GoodSECRW

Read the full report on the CQC website ↗

How it compares in Plymouth

Caraston Hall is in the Good tier ?, with 44 other homes in Plymouth. 79% of rated homes here are Good or Outstanding (England: 82%).

  • Outstanding 8 (9%)
  • Good, with Outstanding areas 8 (9%)
  • Good 45 (52%)
  • Good, with an area to improve 5 (6%)
  • Requires improvement 17 (20%)
  • Inadequate 1 (1%)
  • Not yet rated 2 (2%)

See all 86 care homes in Plymouth →

Care homes nearby

  • Two Trees
    Plymouth · PL3 4AF · Residential care home · 28 bedsunder 0.1 km
    Requires improvement S: Requires improvementE: Requires improvementC: GoodR: GoodW: Requires improvement Rated 3 years ago
  • Durnsford Lodge
    Plymouth · PL3 4BG · Residential care home · 28 beds0.5 km
    Not yet rated S: not ratedE: not ratedC: not ratedR: not ratedW: not rated
  • Underhill House Residential Home
    Plymouth · PL3 4BP · Residential care home · 28 beds0.6 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago
  • Camellia House
    Plymouth · PL3 4DN · Residential care home · 21 beds0.7 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 8 years ago
  • Orchid House
    Plymouth · PL2 1BP · Residential care home · 4 beds0.8 km
    Not yet rated S: not ratedE: not ratedC: not ratedR: not ratedW: not rated
  • Klein
    Plymouth · PL2 1AE · Residential care home · 2 beds0.8 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 3 years ago

More care homes near PL3 4DA →

What the data says about Caraston Hall

Caraston Hall is an independent 5-bed residential care home in Plymouth, registered with CQC under its own name. It is registered to care for older people, younger adults, people with a learning disability or autism, people with mental health needs, people who use drugs or alcohol and people with an eating disorder. The typical home in Plymouth has 24 beds, so this one is on the small side.

In March 2026, CQC gave it Good overall, and Good for each of the five key questions too. Its rating before that, in October 2018, was the same. That is more recent than most ratings in Plymouth, where the typical rating is about 4 years old. 3 of its 33 scored standards were below good, including “consent to care and treatment”.

None of the 4 nearest rated homes has a higher rating. 44 other homes in Plymouth share its tier, “Good”.