SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown1 of 8 below good
SafeguardingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?90%★Outstanding
See the breakdownHide the breakdown3 of 5 exceptional
Independence, choice and controlGood
Responding to people's immediate needsGood
Kindness, compassion and dignityExceptional
Treating people as individualsExceptional
Workforce wellbeing and enablementExceptional
ResponsiveAre services organised to meet people's needs?82%Good
See the breakdownHide the breakdown2 of 7 exceptional
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Providing InformationGood
Person-centred careExceptional
Planning for the futureExceptional
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 26 good, 5 exceptional, 2 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Caring Hands (Wiltshire) is in the Good, with Outstanding areas tier ?, with 7 other homes in Wiltshire.
90% of rated homes here are Good or Outstanding (England: 82%).
Caring Hands (Wiltshire) is a 7-bed residential care home in Swindon, Wiltshire, run by Mrs Vicki Ann Fowler. Its CQC registration covers older people, people with a physical disability and people with a sensory impairment. That is smaller than most homes in Wiltshire, where the typical home has 21 beds.
Ashgrove House Nursing Home, 2.8 km away, is the closest home rated Outstanding. In Wiltshire, 90% of rated care homes are Good or Outstanding (England 82%).
CQC's latest rating, from March 2025, is Good overall. Safe, effective, responsive and well-led were also Good. CQC rated caring as Outstanding. That matches its previous rating, from March 2018. The typical rating in Wiltshire is about 4 years old, so this one is fairly recent. CQC found some shortfalls in “safeguarding”, one of 2 standards out of 33 scored below good.
