SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in April 2024. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Carlton House Residential Care Home is in the Good, with an area to improve tier ?, with 2 other homes in Harrow.
94% of rated homes here are Good or Outstanding (England: 82%).
Carlton House Residential Care Home is a 24-bed residential care home in Pinner, Harrow. The home is its own registered provider. Its CQC registration covers older people, people with dementia, younger adults and people with mental health needs. That is larger than most homes in Harrow, where the typical home has 14 beds.
The current CQC rating is Good, published in December 2023. Effective, caring, responsive and well-led were also Good. Safe was rated Requires improvement. The rating was carried over from a previous registration, which usually happens when a home changes owner. It was also rated Good at the inspection before, in November 2018.
The kitchen has a food hygiene rating of 5 (very good), from November 2025. That is true of 90% of homes in Harrow. 2 other homes in Harrow share its tier, “Good, with an area to improve”. The home changed owner in April 2024. None of the 6 nearest rated homes has a higher rating.
