SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Medicines optimisationSignificant shortfalls
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Safe environmentsSome shortfalls
Learning cultureGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?62%Good
See the breakdownHide the breakdown3 of 6 below good
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Planning for the futureSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 23 good, 10 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Cassandra House is in the Requires improvement tier ?, with 28 other homes in East Riding of Yorkshire.
78% of rated homes here are Good or Outstanding (England: 82%).
Cassandra House is a 43-bed residential care home in Cottingham, East Riding of Yorkshire, run by Mellandene Limited. Its CQC registration covers older people and people with dementia.
Its kitchen was rated 5 for food hygiene in February 2026. 94% of homes in East Riding of Yorkshire also score 5. 28 other homes in East Riding of Yorkshire share its tier, “Requires improvement”. About 0.3 km away, Benjamin Lodge is rated Good.
The current CQC rating is Requires improvement, published in July 2025. Safe and well-led were also Requires improvement. Effective, caring and responsive were rated Good. That matches its previous rating, from February 2024. Ratings in East Riding of Yorkshire are typically about 4 years old, which makes this one newer than most. CQC found significant shortfalls in “medicines optimisation”, one of 10 standards out of 33 scored below good.
