SafeAre people protected from abuse and avoidable harm?28%Inadequate
See the breakdownHide the breakdown8 of 8 below good
Infection prevention and controlSignificant shortfalls
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe environmentsSignificant shortfalls
Safe systems, pathways and transitionsSignificant shortfalls
SafeguardingSignificant shortfalls
Safe and effective staffingSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?46%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Assessing needsSignificant shortfalls
Consent to care and treatmentSignificant shortfalls
Delivering evidence-based care and treatmentSignificant shortfalls
Supporting people to live healthier livesSome shortfalls
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
CaringAre staff kind, compassionate and respectful?45%Requires improvement
See the breakdownHide the breakdown4 of 5 below good
Independence, choice and controlSignificant shortfalls
Kindness, compassion and dignitySignificant shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?50%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Person-centred careSignificant shortfalls
Planning for the futureSignificant shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Care provision, integration and continuityGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?36%Inadequate
See the breakdownHide the breakdown6 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSignificant shortfalls
Partnerships and communitiesSome shortfalls
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 6 good, 27 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
What the data says about Castletroy Residential Home
Castletroy Residential Home is one of 34 care homes in Luton: a 69-bed residential care home in Luton, run by Castletroy Care Home Limited. It is registered to care for older people, people with dementia, younger adults and people with a physical disability. That is larger than most homes in Luton, where the typical home has 18 beds.
CQC's latest rating, from June 2026, is Inadequate overall. It was Inadequate for safe and well-led as well. Effective, caring and responsive were rated Requires improvement. Its previous rating, in March 2022, was Good, so the home has slipped. That is more recent than most ratings in Luton, where the typical rating is about 3 years old. Of the 33 standards CQC scored, 27 fell below good. The lowest was “independence, choice and control” (significant shortfalls).
The nearest home with a higher rating is Rowles House Limited (Good), 0.8 km away. Its kitchen was rated 5 for food hygiene in June 2025. That is true of 91% of homes in Luton. Across Luton, 75% of rated homes are Good or Outstanding, against 82% for England. CQC's register shows no registered manager at the moment.
