SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?79%Good
See the breakdownHide the breakdown1 of 6 exceptional
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
Consent to care and treatmentExceptional
CaringAre staff kind, compassionate and respectful?80%Good
See the breakdownHide the breakdown1 of 5 exceptional
Independence, choice and controlGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
Kindness, compassion and dignityExceptional
ResponsiveAre services organised to meet people's needs?82%Good
See the breakdownHide the breakdown2 of 7 exceptional
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Person-centred careGood
Providing InformationGood
Listening to and involving peopleExceptional
Planning for the futureExceptional
Well-ledIs the home well managed, with a culture of high-quality care?82%Good
See the breakdownHide the breakdown2 of 7 exceptional
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Learning, improvement and innovationExceptional
Partnerships and communitiesExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 27 good, 6 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Chestnut Lodge is one of 112 care homes in Dorset: a 12-bed residential care home in Ferndown, run by Mrs Jane Travers. CQC registers it to look after older people, people with dementia, people with a physical disability and people with a sensory impairment. It is a small home for Dorset, where the median is 31 beds.
Of the 6 closest rated homes, none is rated above it. Food hygiene inspectors scored the kitchen 5 out of 5 in August 2025. 100% of homes in Dorset also score 5. In Dorset, 94% of rated care homes are Good or Outstanding (England 82%).
CQC rated it Good overall and in all five key questions in October 2025. Its rating before that, in March 2019, was the same. That is more recent than most ratings in Dorset, where the typical rating is about 3 years old. 6 of the 33 standards CQC scored were exceptional, and none fell below good.
