Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 11 months ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?62%Requires improvement
See the breakdownHide the breakdown3 of 8 below good
Medicines optimisationSignificant shortfalls
Involving people to manage risksSome shortfalls
Safe environmentsSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Shared direction and cultureSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 27 good, 6 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Aria Healthcare Group LTD, Coppice Lea is a nursing home in Redhill, Surrey with 53 registered beds. CQC registers it to look after older people, people with dementia and younger adults. The typical home in Surrey has 30 beds, so this one is bigger than average.
Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England. Its kitchen was rated 5 for food hygiene in October 2025. 87% of homes in Surrey also score 5. The nearest home with a higher rating is Acorn Court Care Home (Good), 1.8 km away. Aria Healthcare Group LTD runs 38 care homes, and 34 of the 38 rated are Good or Outstanding.
The current CQC rating is Requires improvement, published in November 2025. It was Requires improvement for safe and well-led as well. CQC rated effective, caring and responsive as Good. Its previous rating, in November 2019, was Good, so the home has slipped. That is more recent than most ratings in Surrey, where the typical rating is about 4 years old. CQC found significant shortfalls in “medicines optimisation”, one of 6 standards out of 33 scored below good.
