SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?90%★Outstanding
See the breakdownHide the breakdown3 of 5 exceptional
Responding to people's immediate needsGood
Treating people as individualsGood
Independence, choice and controlExceptional
Kindness, compassion and dignityExceptional
Workforce wellbeing and enablementExceptional
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?79%Good
See the breakdownHide the breakdown1 of 7 exceptional
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Governance, management and sustainabilityExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 29 good, 4 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Courtlands Care Home is in the Good, with Outstanding areas tier ?, with 8 other homes in Cornwall.
81% of rated homes here are Good or Outstanding (England: 82%).
Courtlands Care Home is one of 198 care homes in Cornwall: a 35-bed residential care home in Penzance, run by Willbern Care Limited. CQC registers it to look after older people, people with dementia and people with a physical disability. That is larger than most homes in Cornwall, where the typical home has 22 beds.
CQC's latest rating, from October 2026, is Good overall. It was Good for safe, effective, responsive and well-led as well. Caring was rated Outstanding. That matches its previous rating, from October 2018. That is more recent than most ratings in Cornwall, where the typical rating is about 4 years old. CQC scored 33 standards: 4 exceptional and the rest good.
None of the 6 nearest rated homes has a higher rating. Across Cornwall, 81% of rated homes are Good or Outstanding, against 82% for England. Its kitchen was rated 5 for food hygiene in March 2025. That is true of 87% of homes in Cornwall.
