SafeAre people protected from abuse and avoidable harm?66%Good
See the breakdownHide the breakdown3 of 8 below good
Involving people to manage risksSome shortfalls
Medicines optimisationSome shortfalls
Safe environmentsSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Delivering evidence-based care and treatmentSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 29 good, 4 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Agincare (Somerset) Limited runs Critchill Court, a residential care home in Frome, Somerset with room for 50 residents. CQC registers it to look after older people, people with dementia and younger adults. That is larger than most homes in Somerset, where the typical home has 25 beds.
Its CQC rating, from October 2025, is Good across the board: overall and for every key question. Its rating before that, in December 2022, was the same. Ratings in Somerset are typically about 4 years old, which makes this one newer than most. 4 of its 33 scored standards were below good, including “delivering evidence-based care and treatment”.
The kitchen has a food hygiene rating of 5 (very good), from July 2026. That is true of 94% of homes in Somerset. Across Somerset, 89% of rated homes are Good or Outstanding, against 82% for England. The home changed owner in April 2024. It is one of 8 homes run by Agincare (Somerset) Limited. 6 of those with a rating are Good or Outstanding. None of the 6 nearest rated homes has a higher rating.
