SafeAre people protected from abuse and avoidable harm?50%Requires improvement
See the breakdownHide the breakdown6 of 8 below good
Involving people to manage risksSignificant shortfalls
Safe environmentsSignificant shortfalls
Infection prevention and controlSome shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
SafeguardingSome shortfalls
Medicines optimisationGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?62%Requires improvement
See the breakdownHide the breakdown1 of 6 below good
Delivering evidence-based care and treatmentSignificant shortfalls
Assessing needsGood
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?57%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Well-ledIs the home well managed, with a culture of high-quality care?36%Inadequate
See the breakdownHide the breakdown6 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSignificant shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Partnerships and communitiesGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 14 good, 19 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Crowley Care Homes Ltd - St Annes Care Home is in the Requires improvement tier ?, with 6 other homes in Luton.
75% of rated homes here are Good or Outstanding (England: 82%).
Crowley Care Homes Ltd - St Annes Care Home at a glance
An independent residential care home in Luton, Crowley Care Homes Ltd - St Annes Care Home is run by an organisation of the same name. It has 22 beds. CQC registers it to look after older people and people with dementia.
CQC's latest rating, from February 2025, is Requires improvement overall. Safe, effective and responsive were also Requires improvement. For caring, the rating was Good. For well-led, the rating was Inadequate. That matches its previous rating, from September 2021. The typical rating in Luton is about 3 years old, so this one is fairly recent. CQC found significant shortfalls in “delivering evidence-based care and treatment”, one of 19 standards out of 33 scored below good.
Food hygiene inspectors scored the kitchen 5 out of 5 in August 2026. That is true of 91% of homes in Luton. Across Luton, 75% of rated homes are Good or Outstanding, against 82% for England. Ambassador House, 0.0 km away, is the closest home rated Good.
