Residential care home · Kent

Dickley Court

Dickley Lane, Lenham, Maidstone, ME17 2DD

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 5 months ago

Dickley Court is a residential care home in Maidstone in Kent, run by Symbol Family Support Services Limited. It is registered for up to 13 residents and supports older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with a sensory impairment and children (0–18).

Its latest CQC rating, published April 2026, is Requires improvement overall. It was rated Good for effective, caring and responsive. For comparison, 79% of care homes in Kent are rated Good or Outstanding.

CQC rating

Requires improvement

Published 1 April 2026 Rated 5 months ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in Kent

Dickley Court is in the Requires improvement tier, alongside 87 other homes in Kent. Of the 461 rated care homes here, 79% are Good or Outstanding (England: 83%).

Outstanding 17 (4%)
Good, with Outstanding areas 15 (3%)
Good 287 (59%)
Good, with an area to improve 46 (10%)
Requires improvement 88 (18%)
Inadequate 8 (2%)
Not yet rated 22 (5%)

Half of Kent's ratings are more than 5.5 years old. How tiers work

See all 483 care homes in Kent →

Care homes nearby

Southlands
Maidstone, Kent · ME17 1HH · Residential care home · 6 beds1.5 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 8 years ago
Chippendayle Lodge Residential Care Home
Maidstone, Kent · ME17 1AD · Residential care home · 52 beds1.5 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 5 years ago
Ellens Court Care Home
Sittingbourne, Kent · ME9 0NT · Residential care home · 9 beds4.7 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago
Charing Court Residential Home
Charing, Kent · TN27 0AQ · Residential care home · 33 beds7.5 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago
Sutton Valence Care Home
Maidstone, Kent · ME17 3LW · Nursing home · 60 beds7.8 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 4 years ago
Barty House Nursing Home
Maidstone, Kent · ME14 4HN · Nursing home · 59 beds8.2 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 1 year ago

More care homes near ME17 2DD →

Key facts

Type: Residential care home
Beds: 13
Provider: Symbol Family Support Services Limited
Registered manager: Janice Clark
Registered with CQC since: 9 July 2015
Local authority: Kent
CQC location ID: 1-2093133330

Who it cares for

Older people
Dementia
Younger adults (18–65)
Physical disability
Learning disability or autism
Sensory impairment
Children (0–18)

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?