SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Medicines optimisationSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Learning cultureGood
Safe and effective staffingGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Consent to care and treatmentSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 24 good, 9 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Elton Hall Care Home is in the Requires improvement tier ?, with 4 other homes in Stockton-on-Tees.
90% of rated homes here are Good or Outstanding (England: 82%).
Bondcare (Ambassador) Limited runs Elton Hall Care Home, a residential care home in Stockton On Tees, Stockton-on-Tees with room for 70 residents. Its CQC registration covers older people, people with dementia, younger adults and people with mental health needs. The typical home in Stockton-on-Tees has 30 beds, so this one is bigger than average.
CQC's latest rating, from August 2026, is Requires improvement overall. Safe and well-led were also Requires improvement. For effective, caring and responsive, the rating was Good. Its previous rating, in December 2019, was Good, so the home has slipped. Ratings in Stockton-on-Tees are typically about 3 years old, which makes this one newer than most. Of the 33 standards CQC scored, 9 fell below good. The lowest was “governance, management and sustainability” (significant shortfalls).
It is one of 2 homes run by Bondcare (Ambassador) Limited. 1 of those with a rating are Good or Outstanding. The White House Care Home, 2.1 km away, is the closest home rated Outstanding. Food hygiene inspectors scored the kitchen 5 out of 5 in September 2026. That is true of 100% of homes in Stockton-on-Tees. In Stockton-on-Tees, 90% of rated care homes are Good or Outstanding (England 82%). CQC's register shows no registered manager at the moment.
