SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Emas Limited runs Firlawn, a residential care home in Epsom, Surrey with room for 4 residents. Its CQC registration covers older people, people with dementia, younger adults and people with a learning disability or autism. The typical home in Surrey has 30 beds, so this one is on the small side.
CQC last rated the home in September 2023, giving it Good overall. Safe, effective, caring and responsive were also Good. Well-led was rated Requires improvement. That matches its previous rating, from October 2017.
It is one of 2 homes run by Emas Limited. 2 of those with a rating are Good or Outstanding. None of the 6 nearest rated homes has a higher rating. 21 other homes in Surrey share its tier, “Good, with an area to improve”.
