71-73 Botley Road, Park Gate, Southampton, SO31 1AZ
GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 1 year ago↑ Up from Req. improvementNew owner since April 2024
SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 26 good, 7 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hamble Heights is in the Good, with an area to improve tier ?, with 51 other homes in Hampshire.
85% of rated homes here are Good or Outstanding (England: 82%).
Run by Welford Healthcare South Ltd, Hamble Heights is a nursing home in Southampton, Hampshire with 60 registered beds. Its CQC registration covers older people, people with dementia and younger adults. Most homes in Hampshire are smaller: the median there is 25 beds.
Welford Healthcare South Ltd has run the home since April 2024, when it changed owner. In Hampshire, 85% of rated care homes are Good or Outstanding (England 82%). Food hygiene inspectors scored the kitchen 5 out of 5 in February 2026. 84% of homes in Hampshire also score 5. Brook Lane Rest Home, 0.8 km away, is the closest home rated Outstanding. Welford Healthcare South Ltd runs 5 care homes, and all 4 rated are Good or Outstanding.
The current CQC rating is Good, published in January 2025. It was Good for safe, effective, caring and responsive as well. CQC rated well-led as Requires improvement. Before that, in October 2023, it was rated Requires improvement. Ratings in Hampshire are typically about 4 years old, which makes this one newer than most. CQC found some shortfalls in “workforce wellbeing and enablement”, one of 7 standards out of 33 scored below good.
