SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Heartwell House Residential Care Home is in the Good, with an area to improve tier ?, with 15 other homes in Leicester.
80% of rated homes here are Good or Outstanding (England: 82%).
Run by Heartwell Care Ltd, Heartwell House Residential Care Home is a residential care home in Leicester with 23 registered beds. Its CQC registration covers older people, younger adults and people with mental health needs.
Its kitchen was rated 5 for food hygiene in April 2024. 95% of homes in Leicester also score 5. In Leicester, 80% of rated care homes are Good or Outstanding (England 82%). Asra House Residential Care Home, 0.1 km away, is the closest home rated Outstanding.
The current CQC rating is Good, published in June 2022. It was Good for safe, effective, caring and responsive as well. Well-led was rated Requires improvement. Before that, in December 2021, it was rated Requires improvement.
