SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Infection prevention and controlGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 28 good, 5 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Holland House is in the Good, with an area to improve tier ?, with 13 other homes in East Riding of Yorkshire.
78% of rated homes here are Good or Outstanding (England: 82%).
Holland House is one of 140 care homes in East Riding of Yorkshire: a 5-bed residential care home in Goole, run by Genhawk Limited. It is registered to care for older people, people with a learning disability or autism and people with a sensory impairment. That is smaller than most homes in East Riding of Yorkshire, where the typical home has 30 beds.
CQC last rated the home in August 2025, giving it Good overall. It was Good for safe, effective, caring and responsive as well. Well-led was rated Requires improvement. That is more recent than most ratings in East Riding of Yorkshire, where the typical rating is about 4 years old. 5 of its 33 scored standards were below good, including “governance, management and sustainability”.
13 other homes in East Riding of Yorkshire share its tier, “Good, with an area to improve”. None of the 6 nearest rated homes has a higher rating. It is one of 2 homes run by Genhawk Limited. 2 of those with a rating are Good or Outstanding.
