SafeAre people protected from abuse and avoidable harm?63%Good
See the breakdownHide the breakdown4 of 8 below good
Involving people to manage risksSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?68%Good
See the breakdownHide the breakdown2 of 7 below good
Freedom to speak upSome shortfalls
Shared direction and cultureSome shortfalls
Capable, compassionate and inclusive leadersGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 26 good, 7 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Housing 21 - The Watermill is a 40-bed residential care home in Walsall. The home is its own registered provider. Its CQC registration covers older people.
Lonsdale Midlands Limited - 164 Walker Road, 0.6 km away, is the closest home rated Outstanding. 26 other homes in Walsall share its tier, “Good”. The kitchen has a food hygiene rating of 5 (very good), from August 2025. 74% of homes in Walsall also score 5.
CQC rated it Good overall and in all five key questions in July 2026. That is down from Outstanding in March 2019. That is more recent than most ratings in Walsall, where the typical rating is about 3 years old. Of the 33 standards CQC scored, 7 fell below good. The lowest was “workforce wellbeing and enablement” (some shortfalls).
