SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Infection prevention and controlSome shortfalls
Learning cultureSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
Involving people to manage risksGood
Medicines optimisationGood
Safe and effective staffingGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Supporting people to live healthier livesSome shortfalls
Monitoring and improving outcomesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?64%Good
See the breakdownHide the breakdown3 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?57%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 14 good, 19 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hyne Town House is one of 306 care homes in Devon: a 39-bed residential care home in Dartmouth, run by Platinum Care (Devon) Ltd. It is registered to care for older people, people with dementia, younger adults and people with a physical disability. Most homes in Devon are smaller: the median there is 25 beds.
CQC's latest rating, from November 2024, is Requires improvement overall. It was Requires improvement for safe, effective and well-led as well. For caring and responsive, the rating was Good. That matches its previous rating, from November 2023. Ratings in Devon are typically about 5 years old, which makes this one newer than most. 19 of its 33 scored standards were below good, including “workforce wellbeing and enablement”.
The nearest home with a higher rating is The Fleet (Good), 5.2 km away. Its kitchen was rated 5 for food hygiene in June 2026. That is true of 86% of homes in Devon. In Devon, 90% of rated care homes are Good or Outstanding (England 82%).
