SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Consent to care and treatmentSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Treating people as individualsSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 31 good, 2 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Woodley Hotels (Dorset) Limited runs Kelstone Court Nursing Home, a nursing home in Morden, Merton with room for 30 residents. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability, people with mental health needs, people with an eating disorder and people detained under the Mental Health Act. Most homes in Merton are smaller: the median there is 12 beds.
Food hygiene inspectors scored the kitchen 5 out of 5 in April 2026. 97% of homes in Merton also score 5. Across Merton, 100% of rated homes are Good or Outstanding, against 82% for England. Of the 6 closest rated homes, none is rated above it.
Its CQC rating, from June 2025, is Good across the board: overall and for every key question. It was also rated Good at the inspection before, in November 2022. That is more recent than most ratings in Merton, where the typical rating is about 3 years old. CQC found some shortfalls in “treating people as individuals”, one of 2 standards out of 33 scored below good.
