SafeAre people protected from abuse and avoidable harm?50%Requires improvement
See the breakdownHide the breakdown8 of 8 below good
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 20 good, 13 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Mandale Care Home is in the Requires improvement tier ?, with 4 other homes in Stockton-on-Tees.
90% of rated homes here are Good or Outstanding (England: 82%).
T.L. Care Limited runs Mandale Care Home, a nursing home in Stockton On Tees, Stockton-on-Tees with room for 57 residents. Its CQC registration covers older people, people with dementia, younger adults and people with a learning disability or autism. Most homes in Stockton-on-Tees are smaller: the median there is 30 beds.
CQC's latest rating, from July 2025, is Requires improvement overall. Safe and well-led were also Requires improvement. CQC rated effective, caring and responsive as Good. Its rating before that, in February 2023, was the same. Ratings in Stockton-on-Tees are typically about 3 years old, which makes this one newer than most. CQC found significant shortfalls in “governance, management and sustainability”, one of 13 standards out of 33 scored below good.
T.L. Care Limited runs 4 care homes, and 2 of the 4 rated are Good or Outstanding. About 0.3 km away, Chestnut House is rated Good. 4 other homes in Stockton-on-Tees share its tier, “Requires improvement”. Its kitchen was rated 5 for food hygiene in February 2026. That is true of 100% of homes in Stockton-on-Tees.
