Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvementRated 1 year ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?53%Requires improvement
See the breakdownHide the breakdown6 of 8 below good
Safe and effective staffingSignificant shortfalls
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
Safe environmentsGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
Consent to care and treatmentGood
CaringAre staff kind, compassionate and respectful?50%Requires improvement
See the breakdownHide the breakdown5 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
ResponsiveAre services organised to meet people's needs?54%Requires improvement
See the breakdownHide the breakdown6 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Providing InformationSome shortfalls
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?54%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Freedom to speak upGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 6 good, 27 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Marlow is one of 333 care homes in West Sussex: a 9-bed residential care home in Worthing, run by Liaise (South East) Limited. Its CQC registration covers older people, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. That is smaller than most homes in West Sussex, where the typical home has 27 beds.
47 other homes in West Sussex share its tier, “Requires improvement”. Its kitchen was rated 4 for food hygiene in April 2026. In West Sussex, 92% of homes score 5. The nearest home with a higher rating is Lulworth (Good), 0.0 km away. It is one of 7 homes run by Liaise (South East) Limited. 4 of those with a rating are Good or Outstanding.
In March 2025, CQC gave it Requires improvement overall, and Requires improvement for each of the five key questions too. That is down from Good in September 2021. Ratings in West Sussex are typically about 4 years old, which makes this one newer than most. 27 of its 33 scored standards were below good, including “safe and effective staffing”.
