SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Darbyshire Care Limited, Merchant House is a residential care home in Plymouth with 19 registered beds. CQC registers it to look after older people, people with dementia, younger adults, people with mental health needs and people who use drugs or alcohol.
Its CQC rating, from December 2022, is Good across the board: overall and for every key question. That is up from Requires improvement in August 2019.
Food hygiene inspectors scored the kitchen 5 out of 5 in January 2026. That is true of 87% of homes in Plymouth. In Plymouth, 79% of rated care homes are Good or Outstanding (England 82%). It is one of 3 homes run by Darbyshire Care Limited. 3 of those with a rating are Good or Outstanding. The nearest home with a higher rating is IOTA Care (Outstanding), 0.1 km away.
