SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in January 2026. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Run by Institute of Our Lady of Mercy CIO, Mercy Care Centre is a residential care home in Derby with 50 registered beds. CQC registers it to look after older people, people with dementia, people with a physical disability, people with mental health needs and people with a sensory impairment. The typical home in Derby has 32 beds, so this one is bigger than average.
In October 2023, CQC gave it Good overall, and Good for each of the five key questions too. The rating was carried over from a previous registration, which usually happens when a home changes owner. Its rating before that, in November 2017, was the same.
Institute of Our Lady of Mercy CIO runs 2 care homes, and all 2 rated are Good or Outstanding. The home changed owner in January 2026. None of the 6 nearest rated homes has a higher rating. Its kitchen was rated 5 for food hygiene in March 2026. That is true of 72% of homes in Derby. In Derby, 74% of rated care homes are Good or Outstanding (England 82%).
