SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
The home changed owner in September 2024. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Milner House is a 46-bed nursing home in Leatherhead, Surrey, run by Care UK Care Services Limited. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with mental health needs. Most homes in Surrey are smaller: the median there is 30 beds.
Of the 6 closest rated homes, none is rated above it. It is one of 19 homes run by Care UK Care Services Limited. 10 of those with a rating are Good or Outstanding. Care UK Care Services Limited has run the home since September 2024, when it changed owner. There is no registered manager on CQC's register right now. The kitchen has a food hygiene rating of 5 (very good), from June 2026. 87% of homes in Surrey also score 5. 219 other homes in Surrey share its tier, “Good”.
In June 2022, CQC gave it Good overall, and Good for each of the five key questions too. The rating was carried over from a previous registration, which usually happens when a home changes owner. It was also rated Good at the inspection before, in October 2019.
