Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 1 year ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
Safe and effective staffingGood
Safe environmentsGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Learning, improvement and innovationSignificant shortfalls
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 26 good, 7 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Milverton Road is a 6-bed residential care home in London, Brent, run by Voyage 1 Limited. Its CQC registration covers older people, younger adults, people with a physical disability and people with a learning disability or autism.
The current CQC rating is Requires improvement, published in February 2025. Safe and well-led were also Requires improvement. Effective, caring and responsive were rated Good. Its previous rating, in January 2020, was Good, so the home has slipped. That is more recent than most ratings in Brent, where the typical rating is about 3 years old. CQC found significant shortfalls in “learning, improvement and innovation”, one of 7 standards out of 33 scored below good.
The kitchen has a food hygiene rating of 5 (very good), from January 2025. That is true of 92% of homes in Brent. In Brent, 86% of rated care homes are Good or Outstanding (England 82%). Lawnfield House, 0.4 km away, is the closest home rated Good. Voyage 1 Limited runs 241 care homes, and 217 of the 238 rated are Good or Outstanding.
