Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 8 months ago↓ Down from GoodNew owner since November 2024
SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Safe and effective staffingSignificant shortfalls
Involving people to manage risksSome shortfalls
Medicines optimisationSome shortfalls
Safe environmentsSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?67%Good
See the breakdownHide the breakdown2 of 6 below good
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Treating people as individualsSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 23 good, 10 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
North Hill House is in the Requires improvement tier ?, with 34 other homes in Cornwall.
81% of rated homes here are Good or Outstanding (England: 82%).
North Hill House is one of 198 care homes in Cornwall: a 35-bed nursing home in St. Austell, run by ANH Care Homes Ltd. Its CQC registration covers older people, people with dementia, younger adults and people with a physical disability. Most homes in Cornwall are smaller: the median there is 22 beds.
CQC last rated the home in February 2026, giving it Requires improvement overall. It was Requires improvement for safe and well-led as well. Effective, caring and responsive were rated Good. That is down from Good in December 2020. That is more recent than most ratings in Cornwall, where the typical rating is about 4 years old. 10 of its 33 scored standards were below good, including “safe and effective staffing”.
The home changed owner in November 2024. Food hygiene inspectors scored the kitchen 5 out of 5 in April 2026. That is true of 87% of homes in Cornwall. 34 other homes in Cornwall share its tier, “Requires improvement”. Tregarne & Chy Koes Respite service, 0.2 km away, is the closest home rated Good.
