SafeAre people protected from abuse and avoidable harm?81%Good
See the breakdownHide the breakdown2 of 8 exceptional
Infection prevention and controlGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
Involving people to manage risksExceptional
Safe environmentsExceptional
EffectiveDoes care achieve good outcomes and a good quality of life?79%Good
See the breakdownHide the breakdown1 of 6 exceptional
Assessing needsGood
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
Delivering evidence-based care and treatmentExceptional
CaringAre staff kind, compassionate and respectful?90%★Outstanding
See the breakdownHide the breakdown3 of 5 exceptional
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
Independence, choice and controlExceptional
Kindness, compassion and dignityExceptional
Treating people as individualsExceptional
ResponsiveAre services organised to meet people's needs?82%Good
See the breakdownHide the breakdown2 of 7 exceptional
Equity in accessGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Care provision, integration and continuityExceptional
Equity in experiences and outcomesExceptional
Well-ledIs the home well managed, with a culture of high-quality care?79%Good
See the breakdownHide the breakdown1 of 7 exceptional
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Shared direction and cultureExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 24 good, 9 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Oak House is in the Good, with Outstanding areas tier ?, with 13 other homes in Staffordshire.
78% of rated homes here are Good or Outstanding (England: 82%).
Care Services (UK) Ltd runs Oak House, a residential care home in Rugeley, Staffordshire with room for 5 residents. Its CQC registration covers younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment. That is smaller than most homes in Staffordshire, where the typical home has 28 beds.
CQC last rated the home in April 2026, giving it Good overall. Safe, effective, responsive and well-led were also Good. For caring, the rating was Outstanding. The typical rating in Staffordshire is about 5 years old, so this one is fairly recent. None of its 33 scored standards was below good, and 9 were exceptional.
In Staffordshire, 78% of rated care homes are Good or Outstanding (England 82%). It is one of 4 homes run by Care Services (UK) Ltd. 3 of those with a rating are Good or Outstanding. None of the 6 nearest rated homes has a higher rating.
