SafeAre people protected from abuse and avoidable harm?38%Inadequate
See the breakdownHide the breakdown8 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Safe and effective staffingSignificant shortfalls
SafeguardingSignificant shortfalls
Infection prevention and controlSome shortfalls
Medicines optimisationSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?46%Requires improvement
See the breakdownHide the breakdown6 of 6 below good
Delivering evidence-based care and treatmentSignificant shortfalls
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
CaringAre staff kind, compassionate and respectful?65%Good
See the breakdownHide the breakdown2 of 5 below good
Kindness, compassion and dignitySome shortfalls
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?62%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Equity in experiences and outcomesSignificant shortfalls
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?50%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Partnerships and communitiesGood
Shared direction and cultureGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 10 good, 23 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Palace House Care Home with Nursing is in the Requires improvement tier ?, with 65 other homes in Lancashire.
83% of rated homes here are Good or Outstanding (England: 82%).
Palace House Care Home with Nursing is an independent 33-bed nursing home in Burnley, Lancashire, registered with CQC under its own name. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment.
CQC's latest rating, from June 2026, is Requires improvement overall. Effective, responsive and well-led were also Requires improvement. Safe was rated Inadequate. For caring, the rating was Good. Its previous rating, in September 2021, was Good, so the home has slipped. That is more recent than most ratings in Lancashire, where the typical rating is about 5 years old. Of the 33 standards CQC scored, 23 fell below good. The lowest was “delivering evidence-based care and treatment” (significant shortfalls).
The home changed owner in April 2024. Food hygiene inspectors scored the kitchen 3 out of 5 in January 2026. 77% of homes in Lancashire score the top mark of 5. Across Lancashire, 83% of rated homes are Good or Outstanding, against 82% for England. The nearest home with a higher rating is Brook House Residential Home (Good), 0.3 km away. CQC's register shows no registered manager at the moment.
