SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?63%Good
See the breakdownHide the breakdown3 of 6 below good
Consent to care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 30 good, 3 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Palmerston House Care Home is in the Good tier ?, with 60 other homes in Southend-on-Sea.
91% of rated homes here are Good or Outstanding (England: 82%).
Run by E&F Enterprises Ltd, Palmerston House Care Home is a residential care home in Westcliff On Sea, Southend-on-Sea with 24 registered beds. CQC registers it to look after older people and people with dementia.
Its CQC rating, from July 2026, is Good across the board: overall and for every key question. That matches its previous rating, from March 2019. Ratings in Southend-on-Sea are typically about 2 years old, which makes this one newer than most. Of the 33 standards CQC scored, 3 fell below good. The lowest was “consent to care and treatment” (some shortfalls).
None of the 6 nearest rated homes has a higher rating. Food hygiene inspectors scored the kitchen 5 out of 5 in January 2026. That is true of 83% of homes in Southend-on-Sea. Across Southend-on-Sea, 91% of rated homes are Good or Outstanding, against 82% for England.
