Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 1 year ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?56%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Involving people to manage risksSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?67%Good
See the breakdownHide the breakdown2 of 6 below good
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?57%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 21 good, 12 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Townsend Life Care Ltd runs Port Regis, a residential care home in Broadstairs, Kent with room for 70 residents. It is registered to care for older people, people with dementia and younger adults. That is larger than most homes in Kent, where the typical home has 24 beds.
CQC last rated the home in October 2025, giving it Requires improvement overall. Safe and well-led were also Requires improvement. Effective, caring and responsive were rated Good. Before that, in May 2019, it was rated Good. That is more recent than most ratings in Kent, where the typical rating is about 4 years old. 12 of its 33 scored standards were below good, including “involving people to manage risks”.
About 1.1 km away, Maurice House is rated Good. Its kitchen was rated 3 for food hygiene in August 2026. 90% of homes in Kent score the top mark of 5. Across Kent, 79% of rated homes are Good or Outstanding, against 82% for England.
