SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Involving people to manage risksSignificant shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Medicines optimisationGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
How staff, teams and services work togetherGood
CaringAre staff kind, compassionate and respectful?65%Good
See the breakdownHide the breakdown2 of 5 below good
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?68%Good
See the breakdownHide the breakdown2 of 7 below good
Equity in experiences and outcomesSome shortfalls
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?57%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 16 good, 17 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
How it compares in Bournemouth, Christchurch and Poole
Portelet Lodge Care Home is in the Requires improvement tier ?, with 4 other homes in Bournemouth, Christchurch and Poole.
96% of rated homes here are Good or Outstanding (England: 82%).
Portelet Care Limited runs Portelet Lodge Care Home, a residential care home in Bournemouth, Bournemouth, Christchurch and Poole with room for 23 residents. It is registered to care for older people, people with dementia, younger adults and people with mental health needs.
The current CQC rating is Requires improvement, published in August 2026. Safe, effective and well-led were also Requires improvement. For caring and responsive, the rating was Good. That is down from Good in January 2018. Ratings in Bournemouth, Christchurch and Poole are typically about 2 years old, which makes this one newer than most. Of the 33 standards CQC scored, 17 fell below good. The lowest was “involving people to manage risks” (significant shortfalls).
In Bournemouth, Christchurch and Poole, 96% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 2 (improvement necessary), from July 2026. 94% of homes in Bournemouth, Christchurch and Poole score the top mark of 5. The nearest home with a higher rating is Clifton House (Good), 0.1 km away. It is one of 3 homes run by Portelet Care Limited. 1 of those with a rating are Good or Outstanding. CQC's register shows no registered manager at the moment.
