Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Requires improvementRated 2 years ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Infection prevention and controlSignificant shortfalls
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
Medicines optimisationGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Responding to people's immediate needsSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?93%★Outstanding
See the breakdownHide the breakdown5 of 7 exceptional
Care provision, integration and continuityGood
Providing InformationGood
Equity in accessExceptional
Equity in experiences and outcomesExceptional
Listening to and involving peopleExceptional
Person-centred careExceptional
Planning for the futureExceptional
Well-ledIs the home well managed, with a culture of high-quality care?57%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 19 good, 5 exceptional, 9 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Portobello Place is in the Requires improvement tier ?, with 29 other homes in Buckinghamshire.
73% of rated homes here are Good or Outstanding (England: 82%).
An independent residential care home in Chesham, Buckinghamshire, Portobello Place is run by an organisation of the same name. It has 61 beds. CQC registers it to look after older people, people with dementia, people with a physical disability and people with a sensory impairment. Most homes in Buckinghamshire are smaller: the median there is 30 beds.
29 other homes in Buckinghamshire share its tier, “Requires improvement”. The kitchen has a food hygiene rating of 5 (very good), from October 2025. 90% of homes in Buckinghamshire also score 5. The nearest home with a higher rating is The Willow (Good), 1.3 km away.
CQC last rated the home in June 2024, giving it Requires improvement overall. It was Requires improvement for safe and well-led as well. For effective and caring, the rating was Good. CQC rated responsive as Outstanding. Its previous rating, in March 2023, was Good, so the home has slipped. That is more recent than most ratings in Buckinghamshire, where the typical rating is about 6 years old. 9 of its 33 scored standards were below good, including “infection prevention and control”.
