SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Safe environmentsSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Monitoring and improving outcomesSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?82%Good
See the breakdownHide the breakdown2 of 7 exceptional
Care provision, integration and continuityGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Providing InformationGood
Equity in accessExceptional
Planning for the futureExceptional
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 28 good, 2 exceptional, 3 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Pottles Court is one of 306 care homes in Devon: a 17-bed residential care home in Exminster, run by Classic Care Homes (Devon) Limited. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment.
It is one of 4 homes run by Classic Care Homes (Devon) Limited. 4 of those with a rating are Good or Outstanding. Of the 3 closest rated homes, none is rated above it. Food hygiene inspectors scored the kitchen 5 out of 5 in June 2026. 86% of homes in Devon also score 5. Across Devon, 90% of rated homes are Good or Outstanding, against 82% for England.
Its CQC rating, from June 2026, is Good across the board: overall and for every key question. That is down from Outstanding in December 2017. The typical rating in Devon is about 5 years old, so this one is fairly recent. CQC found some shortfalls in “monitoring and improving outcomes”, one of 3 standards out of 33 scored below good.
