SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown1 of 8 below good
Safe environmentsSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Consent to care and treatmentSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?68%Good
See the breakdownHide the breakdown2 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Governance, management and sustainabilitySome shortfalls
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 29 good, 4 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Santa Care is one of 45 care homes in Hillingdon: a 4-bed residential care home in Northwood, run by Santa Bapoo. Its CQC registration covers older people, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. That is smaller than most homes in Hillingdon, where the typical home has 30 beds.
In May 2025, CQC gave it Good overall, and Good for each of the five key questions too. Before that, in November 2022, it was rated Requires improvement. Of the 33 standards CQC scored, 4 fell below good. The lowest was “consent to care and treatment” (some shortfalls).
Across Hillingdon, 91% of rated homes are Good or Outstanding, against 82% for England. CQC's register shows no registered manager at the moment. It is one of 2 homes run by Santa Bapoo. 2 of those with a rating are Good or Outstanding. None of the 6 nearest rated homes has a higher rating.
