Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 1 year ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?50%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Infection prevention and controlSignificant shortfalls
Involving people to manage risksSignificant shortfalls
Safe and effective staffingSignificant shortfalls
Learning cultureSome shortfalls
Safe environmentsSome shortfalls
Medicines optimisationGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?64%Good
See the breakdownHide the breakdown3 of 7 below good
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Well-ledIs the home well managed, with a culture of high-quality care?54%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Shared direction and cultureSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 20 good, 13 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Seaton Hall Residential Home is in the Requires improvement tier ?, with 1 other home in Hartlepool.
92% of rated homes here are Good or Outstanding (England: 82%).
Seaton Hall Residential Home is a 29-bed residential care home in Hartlepool, run by A Wilks. Its CQC registration covers older people and younger adults.
CQC's latest rating, from October 2025, is Requires improvement overall. Safe and well-led were also Requires improvement. For effective, caring and responsive, the rating was Good. Its previous rating, in April 2018, was Good, so the home has slipped. The typical rating in Hartlepool is about 4 years old, so this one is fairly recent. Of the 33 standards CQC scored, 13 fell below good. The lowest was “infection prevention and control” (significant shortfalls).
The nearest home with a higher rating is Dinsdale Lodge Care Home (Good), 0.2 km away. Across Hartlepool, 92% of rated homes are Good or Outstanding, against 82% for England. Its kitchen was rated 5 for food hygiene in April 2026. That is true of 100% of homes in Hartlepool.
