SafeAre people protected from abuse and avoidable harm?0%Requires improvement
See the breakdownHide the breakdown2 of 8 below good
Medicines optimisationSignificant shortfalls
Learning cultureSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?0%Good
See the breakdownHide the breakdown1 of 6 below good
Supporting people to live healthier livesSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
CaringAre staff kind, compassionate and respectful?0%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?0%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?0%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 27 good, 6 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Shenstone Court Care Home is in the Requires improvement tier ?, with 22 other homes in Dudley.
70% of rated homes here are Good or Outstanding (England: 82%).
Country Court Care Homes 14 Limited runs Shenstone Court Care Home, a residential care home in Halesowen, Dudley with room for 64 residents. It is registered to care for older people and people with dementia. Most homes in Dudley are smaller: the median there is 22 beds.
Country Court Care Homes 14 Limited runs 4 care homes, and 1 of the 2 rated are Good or Outstanding. The nearest home with a higher rating is Inshore Support Limited - 10 Melbourne Road (Good), 0.4 km away. Country Court Care Homes 14 Limited has run the home since April 2025, when it changed owner. Its kitchen was rated 5 for food hygiene in October 2026. 61% of homes in Dudley also score 5. In Dudley, 70% of rated care homes are Good or Outstanding (England 82%).
CQC's latest rating, from August 2026, is Requires improvement overall. Safe and well-led were also Requires improvement. For effective, caring and responsive, the rating was Good. Ratings in Dudley are typically about 5 years old, which makes this one newer than most. CQC found significant shortfalls in “medicines optimisation”, one of 6 standards out of 33 scored below good.
