Residential care home · West Sussex

St Annes Residential Care Home

92 Mill Road, Burgess Hill, RH15 8EL

Good Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good Rated 9 months ago ↑ Up from Req. improvement No registered manager New owner since October 2025

CQC rating

Good
Published 22 January 2026 Rated 9 months ago ?
  • SafeAre people protected from abuse and avoidable harm?69%Good
    See the breakdownHide the breakdown2 of 8 below good
    • Involving people to manage risksSome shortfalls
    • Medicines optimisationSome shortfalls
    • Infection prevention and controlGood
    • Learning cultureGood
    • Safe and effective staffingGood
    • Safe environmentsGood
    • Safe systems, pathways and transitionsGood
    • SafeguardingGood
  • EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
    See the breakdownHide the breakdownAll 6 good
    • Assessing needsGood
    • Consent to care and treatmentGood
    • Delivering evidence-based care and treatmentGood
    • How staff, teams and services work togetherGood
    • Monitoring and improving outcomesGood
    • Supporting people to live healthier livesGood
  • CaringAre staff kind, compassionate and respectful?75%Good
    See the breakdownHide the breakdownAll 5 good
    • Independence, choice and controlGood
    • Kindness, compassion and dignityGood
    • Responding to people's immediate needsGood
    • Treating people as individualsGood
    • Workforce wellbeing and enablementGood
  • ResponsiveAre services organised to meet people's needs?75%Good
    See the breakdownHide the breakdownAll 7 good
    • Care provision, integration and continuityGood
    • Equity in accessGood
    • Equity in experiences and outcomesGood
    • Listening to and involving peopleGood
    • Person-centred careGood
    • Planning for the futureGood
    • Providing InformationGood
  • Well-ledIs the home well managed, with a culture of high-quality care?71%Good
    See the breakdownHide the breakdown1 of 7 below good
    • Governance, management and sustainabilitySome shortfalls
    • Capable, compassionate and inclusive leadersGood
    • Freedom to speak upGood
    • Learning, improvement and innovationGood
    • Partnerships and communitiesGood
    • Shared direction and cultureGood
    • Workforce equality, diversity and inclusionGood

Percentages are CQC scores from its newer way of assessing homes. ?

CQC scored 33 standards: 30 good, 3 below good. Use “See the breakdown” on each key question for its standards. ?

CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?

The home changed owner in October 2025. ?

Earlier ratings ?

  • January 2024Requires improvementSECRW previous owner
  • October 2019GoodSECRW previous owner
  • August 2018Requires improvementSECRW previous owner
  • February 2016GoodSECRW previous owner

The home changed owner or registration. Earlier ratings are on the CQC website: previous registration ↗.

Read the full report on the CQC website ↗

How it compares in West Sussex

St Annes Residential Care Home is in the Good tier ?, with 209 other homes in West Sussex. 85% of rated homes here are Good or Outstanding (England: 82%).

  • Outstanding 12 (4%)
  • Good, with Outstanding areas 14 (4%)
  • Good 210 (63%)
  • Good, with an area to improve 32 (10%)
  • Requires improvement 48 (14%)
  • Not yet rated 17 (5%)

See all 333 care homes in West Sussex →

Care homes nearby

  • Edward House
    Burgess Hill, West Sussex · RH15 8DZ · Residential care home · 22 beds0.3 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 1 year ago
  • Rosewood
    Burgess Hill, West Sussex · RH15 8HH · Residential care home · 4 beds0.6 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago
  • 54 Leylands Road
    Burgess Hill, West Sussex · RH15 8AL · Residential care home · 6 beds0.7 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 4 years ago
  • Oak House & Maple Lodge
    Burgess Hill, West Sussex · RH15 8LU · Residential care home · 14 beds0.8 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 4 years ago
  • Woodlands Nursing Home
    Burgess Hill, West Sussex · RH15 0ED · Nursing home · 33 beds0.8 km
    Outstanding S: GoodE: GoodC: OutstandingR: OutstandingW: Outstanding Rated 9 years ago
  • Rookwood Residential Home
    Burgess Hill, West Sussex · RH15 0EF · Residential care home · 25 beds0.8 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago

More care homes near RH15 8EL →

St Annes Residential Care Home in brief

Run by St Annes Care Ltd, St Annes Residential Care Home is a residential care home in Burgess Hill, West Sussex with 19 registered beds. It is registered to care for older people, people with dementia and younger adults.

There is no registered manager on CQC's register right now. Woodlands Nursing Home, 0.8 km away, is the closest home rated Outstanding. St Annes Care Ltd has run the home since October 2025, when it changed owner. Its kitchen was rated 5 for food hygiene in November 2025. 92% of homes in West Sussex also score 5. In West Sussex, 85% of rated care homes are Good or Outstanding (England 82%).

Its CQC rating, from January 2026, is Good across the board: overall and for every key question. That is up from Requires improvement in January 2024. The typical rating in West Sussex is about 4 years old, so this one is fairly recent. 3 of its 33 scored standards were below good, including “involving people to manage risks”.