Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 1 year ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?62%Requires improvement
See the breakdownHide the breakdown3 of 8 below good
Safe environmentsSignificant shortfalls
Safe and effective staffingSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdown1 of 5 below good
Responding to people's immediate needsSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Workforce wellbeing and enablementGood
Treating people as individualsExceptional
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Governance, management and sustainabilitySome shortfalls
Shared direction and cultureSome shortfalls
Learning, improvement and innovationGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 24 good, 1 exceptional, 8 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Firs Care Home is in the Requires improvement tier ?, with 14 other homes in Wiltshire.
90% of rated homes here are Good or Outstanding (England: 82%).
An independent residential care home in Calne, Wiltshire, The Firs Care Home is run by an organisation of the same name. It has 32 beds. CQC registers it to look after older people and people with dementia. Most homes in Wiltshire are smaller: the median there is 21 beds.
Palmarium, 0.0 km away, is the closest home rated Good. Food hygiene inspectors scored the kitchen 5 out of 5 in September 2025. 89% of homes in Wiltshire also score 5. In Wiltshire, 90% of rated care homes are Good or Outstanding (England 82%).
The current CQC rating is Requires improvement, published in June 2025. Safe and well-led were also Requires improvement. Effective, caring and responsive were rated Good. Before that, in June 2018, it was rated Good. The typical rating in Wiltshire is about 4 years old, so this one is fairly recent. Of the 33 standards CQC scored, 8 fell below good. The lowest was “safe environments” (significant shortfalls).
