SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown1 of 8 below good
Safe and effective staffingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Supporting people to live healthier livesSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?64%Good
See the breakdownHide the breakdown3 of 7 below good
Freedom to speak upSome shortfalls
Governance, management and sustainabilitySome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Capable, compassionate and inclusive leadersGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 26 good, 7 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Heathers is a 25-bed residential care home in Worthing, West Sussex, run by Pinnacle Care Homes Sussex Limited. It is registered to care for older people, people with dementia, people with a physical disability and people with a sensory impairment.
In January 2026, CQC gave it Good overall, and Good for each of the five key questions too. Its rating before that, in June 2023, was the same. That is more recent than most ratings in West Sussex, where the typical rating is about 4 years old. 7 of its 33 scored standards were below good, including “workforce wellbeing and enablement”.
Pinnacle Care Homes Sussex Limited runs 2 care homes, and all 2 rated are Good or Outstanding. None of the 6 nearest rated homes has a higher rating. The home changed owner in March 2025. Its kitchen was rated 5 for food hygiene in August 2026. That is true of 92% of homes in West Sussex. 209 other homes in West Sussex share its tier, “Good”.
