Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 2 years ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?62%Requires improvement
See the breakdownHide the breakdown3 of 8 below good
Infection prevention and controlSignificant shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?71%Requires improvement
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 29 good, 4 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Hollies is one of 198 care homes in Cornwall: a 20-bed residential care home in St. Austell, run by Mrs Maryel Dye. Its CQC registration covers older people, people with dementia, people with a physical disability, people with mental health needs and people with a sensory impairment.
About 5.7 km away, Penmount Grange is rated Good. In Cornwall, 81% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from June 2026. 87% of homes in Cornwall also score 5.
The current CQC rating is Requires improvement, published in September 2024. It was Requires improvement for safe and well-led as well. For effective, caring and responsive, the rating was Good. Before that, in June 2023, it was rated Good. Ratings in Cornwall are typically about 4 years old, which makes this one newer than most. Of the 33 standards CQC scored, 4 fell below good. The lowest was “infection prevention and control” (significant shortfalls).
