SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Infection prevention and controlGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?79%Good
See the breakdownHide the breakdown1 of 6 exceptional
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesExceptional
CaringAre staff kind, compassionate and respectful?90%★Outstanding
See the breakdownHide the breakdown3 of 5 exceptional
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
Independence, choice and controlExceptional
Kindness, compassion and dignityExceptional
Treating people as individualsExceptional
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 26 good, 4 exceptional, 3 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Manor House - Frenchay is in the Good, with Outstanding areas tier ?, with 4 other homes in South Gloucestershire.
96% of rated homes here are Good or Outstanding (England: 82%).
Care Futures runs The Manor House - Frenchay, a residential care home in Bristol, South Gloucestershire with room for 23 residents. It is registered to care for older people, people with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment.
Across South Gloucestershire, 96% of rated homes are Good or Outstanding, against 82% for England. Food hygiene inspectors scored the kitchen 5 out of 5 in October 2025. 86% of homes in South Gloucestershire also score 5. It is one of 4 homes run by Care Futures. 3 of those with a rating are Good or Outstanding. The Manor Cottage, 0.0 km away, is the closest home rated Outstanding.
CQC last rated the home in August 2025, giving it Good overall. Safe, effective, responsive and well-led were also Good. Caring was rated Outstanding. Its previous rating, in March 2019, was Outstanding, so the home has slipped. Ratings in South Gloucestershire are typically about 4 years old, which makes this one newer than most. Of the 33 standards CQC scored, 3 fell below good. The lowest was “involving people to manage risks” (some shortfalls).
