SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Place Up Hanley is in the Requires improvement tier ?, with 13 other homes in Stoke-on-Trent.
81% of rated homes here are Good or Outstanding (England: 82%).
An independent residential care home in Stoke On Trent, Stoke-on-Trent, The Place Up Hanley is run by an organisation of the same name. It has 51 beds. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment. That is larger than most homes in Stoke-on-Trent, where the typical home has 22 beds.
CQC last rated the home in June 2022, giving it Requires improvement overall. It was Requires improvement for safe, responsive and well-led as well. Effective and caring were rated Good. Its rating before that, in April 2021, was the same.
The nearest home with a higher rating is Holly Lodge Residential Home Limited (Good), 0.9 km away. Food hygiene inspectors scored the kitchen 5 out of 5 in February 2026. That is true of 97% of homes in Stoke-on-Trent. Across Stoke-on-Trent, 81% of rated homes are Good or Outstanding, against 82% for England.
