Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 4 years ago↓ Down from GoodNew owner since December 2025
SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in December 2025. Its rating dates from before the change. ?
The Well House is in the Requires improvement tier ?, with 41 other homes in East Sussex.
85% of rated homes here are Good or Outstanding (England: 82%).
Run by W H Care Limited, The Well House is a residential care home in Hailsham, East Sussex with 14 registered beds. CQC registers it to look after younger adults and people with a learning disability or autism. The typical home in East Sussex has 24 beds, so this one is on the small side.
The current CQC rating is Requires improvement, published in April 2022. It was Requires improvement for safe and well-led as well. For effective, caring and responsive, the rating was Good. Its previous rating, in December 2020, was Good, so the home has slipped.
Lydfords Care Home, 4.5 km away, is the closest home rated Good. The home changed owner in December 2025. In East Sussex, 85% of rated care homes are Good or Outstanding (England 82%). Its kitchen was rated 3 for food hygiene in June 2025. 90% of homes in East Sussex score the top mark of 5.
