SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown1 of 8 below good
Safe and effective staffingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?60%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Independence, choice and controlSome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Kindness, compassion and dignityGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?64%Good
See the breakdownHide the breakdown3 of 7 below good
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 25 good, 8 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Willows Care Home is in the Good, with an area to improve tier ?, with 4 other homes in Milton Keynes.
88% of rated homes here are Good or Outstanding (England: 82%).
Willows Care Centre Limited runs The Willows Care Home, a nursing home in Milton Keynes with room for 130 residents. It is registered to care for older people, people with dementia and younger adults. That is larger than most homes in Milton Keynes, where the typical home has 29 beds.
The current CQC rating is Good, published in April 2025. Safe, effective, responsive and well-led were also Good. Caring was rated Requires improvement. It was also rated Good at the inspection before, in April 2023. Ratings in Milton Keynes are typically about 4 years old, which makes this one newer than most. 8 of its 33 scored standards were below good, including “independence, choice and control”.
The nearest home with a higher rating is Milton Keynes Short Breaks and Shared Lives (Outstanding), 2.1 km away. The kitchen has a food hygiene rating of 5 (very good), from September 2026. That is true of 85% of homes in Milton Keynes. Across Milton Keynes, 88% of rated homes are Good or Outstanding, against 82% for England.
